tk10c's Privacy Policy

tk10c places the highest priority on the privacy of users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the tk10c platform, how we use that information, who we may share it with, and what measures we take to protect your information. This policy applies to the tk10c website, mobile version, and all related services.

By registering on our platform or using the service in any way, you are giving your consent to the data collection and processing methods described in this policy. If you disagree with any part of this policy, we ask that you contact us or refrain from using the platform.

When creating an account and using services on tk10c, we may collect two types of information — (a) information you provide directly, and (b) information collected automatically while you use the platform.

1.1 Information You Provide

During registration and use of the service, you may provide the following information:

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Email address
• Mobile phone number
• Information about your preferred payment method (bKash, Nagad, Rocket, or bank account details)
• Government-issued identity document details for identity verification
• Messages and information you send when contacting our support team

1.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Site usage patterns — which pages you visited and how long you stayed
• Login time and session information
• Data collected from cookies and similar tracking technologies

1.3 Financial Transaction Information

For deposits, withdrawals, and other financial activities, we record transaction history, amounts, and payment method details. Full payment card or account numbers are not stored on our servers — payment processing is handled through secure third-party gateways.

tk10c uses your collected information only for legitimate and transparent purposes. Your information is not used for any purpose other than those listed below:

• Account management: To create, verify, and manage your account.
• Service delivery: To complete gaming services, betting facilities, and financial transactions securely.
• Age verification: To ensure the platform is used only by those aged 21 and above.
• Customer support: To resolve your inquiries and complaints.
• Fraud prevention: To detect and prevent fraud, money laundering, and other illegal activities.
• Service improvement: To further enhance the user experience and analyze platform performance.
• Relevant communications: To send important account updates and information.
• Responsible gaming: To identify problematic gaming behavior and assist users.
• Legal obligations: To comply with applicable laws and regulations.

tk10c may share your personal information with third parties only in the following limited circumstances:

3.1 Service Provider Partners

We work with certain trusted third-party service providers to operate our platform — such as payment processors, technology infrastructure providers, and identity verification organizations. These partners receive only the information necessary to provide the specific service, and they are bound by strict data protection agreements.

3.2 Legal Obligations

We may be required to disclose information under a court order, government directive, or at the request of authorities under applicable law. In such cases, we always follow due legal process.

3.3 Fraud and Security

If fraud, money laundering, or misuse of the platform is detected, relevant information may be shared with the appropriate authorities.

3.4 Business Transfers

If tk10c or any part of it undergoes a merger, acquisition, or asset transfer in the future, user information may form part of the transferred assets — however, the core terms of this policy will be maintained.

The tk10c website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the quality of the service.

4.1 Types of Cookies

• Essential cookies: Essential for operating the core functions of the platform — login sessions, security verification, and so on.
• Functional cookies: To remember your preferences (such as language selection).
• Analytics cookies: To understand which parts of the platform are used most, which helps improve the service.

4.2 Cookie Control

Most browsers accept cookies by default. You can control cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important platform features to not work properly.

tk10c has implemented industry-standard technical and organizational measures to protect your personal information.

5.1 Technical Security Measures

• SSL encryption: All data exchanged between your browser and our servers is encrypted using TLS/SSL technology.
• Database encryption: Sensitive information is stored in encrypted form.
• Access control: Only authorized staff can access your information, and only for necessary tasks.
• Security monitoring: Round-the-clock network monitoring and intrusion detection systems.
• Regular security testing: Regular security audits to identify and address vulnerabilities.

5.2 Organizational Security Measures

• Regular staff training on data protection.
• Following the principle of least privilege for data access.
• Strict data protection agreements with third-party partners.
• A rapid response plan in the event of a security breach.

tk10c retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active account: Information is retained for as long as your account remains active.
• Legal obligations: Certain information must be retained for a specified period in accordance with financial and regulatory requirements.
• After account closure: Even after an account is closed, some information may be retained for a specified period for legal and regulatory reasons.
• Dispute resolution: If any dispute or legal claim is ongoing, the relevant information is retained until it is resolved.

After the specified period, your personal information is securely deleted or anonymized so that it can no longer be linked to you.

You may exercise the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the stored information.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you have the right to request a correction. This can be done through account settings or directly through our support team.

7.3 Right to Request Deletion

In certain circumstances, you may request the deletion of your personal information. However, some information may be required to be retained for a specified period due to legal obligations or legitimate business reasons.

7.4 Right to Object to Processing

In special circumstances, you have the right to object to the processing of your information. You will need to state a specific reason before exercising this right.

7.5 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used format.

tk10c provides services only to individuals aged 21 or above. We do not intentionally collect any personal information from minors.

We verify age during registration. If we become aware that a minor has registered on our platform, that account will be immediately suspended and the associated information will be securely deleted.

If you believe a minor has registered on tk10c, please contact us.

tk10c uses certain trusted third-party services (such as payment gateways and game providers) to operate the platform. These services have their own privacy policies.

For payment processing — when completing transactions via bKash, Nagad, Rocket, or bank transfer — the relevant service's own data protection policy applies. We are not responsible for the data protection practices of these third parties, but we work only with trusted and well-established providers.

When using software from game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, the terms and conditions of the respective company may also apply.

tk10c reserves the right to update this privacy policy from time to time. The policy may change due to changes in the service, new legal requirements, or improvements to our practices.

For significant changes, we will notify you by email at your registered address or via a notice on the platform. Continued use of the platform after a change is considered your acceptance of the updated policy.

The date shown at the top of this page indicates the date of the most recent update. We advise you to review this policy regularly.